Refund and Returns Policy
Overview
Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
1) Money Back Guarantee is valid till 30 days of order placement, provided that other terms are applied.
2) If you are not satisfied with the initial Responses provided by ON Tech, there is no refund if your project moves to round two of logo alterations. You may request a refund by sending a written Refund Request. Upon timely receipt of the request, ON Tech, will refund the total payment made by you, less a service and processing fee of 10% on the package amount for a logo package whereas in the case of a website, if the website is in the development phase, 50% design cost will be deducted from the package amount processed for a refund.
3) There are no refunds for any rush service charges. 24-hour design fees and 24-hour rush changes are non-refundable.
4) In case of refund approval, the client will get his amount credited back within the next 10-15 Business Days.
5) We won’t entertain or refund any orders if the client stays non-responsive for 45 Days but the client can send us an email to hold the project if there is some personal issue. Also if the client is non-responsive for more than 60 Days then the client has to pay an extra caution fee i.e. $100 for re-initiating the project.
6) In case if the client wants to forfeit the website portion of the package after 30 days, a refund won’t be applicable; though we can hold the project in such a case, and the client can come later and get the project started again.
7) Furthermore, the customer shall forfeit the right to the refund outlined above if the customer request additional revisions (1 or more design changes regardless of the complexity) or modifications to any of the initial concepts. You shall also forfeit the right to a refund if you do not respond in a timely manner to a status notification from ontech.omninovas.com.
8) Should you receive a refund, you agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related Responses. Additionally, you acknowledge that you will have no right (express or implied) to use any Response or other work product, content, or media, nor will you have any ownership interest in or to the same.
9) In case of finalizing one part of the order, the customer won’t be eligible for a refund for the rest of the remaining package.
10) Services including but not limited to Assitance in setting up website and plugins, SEO, Domain Registration, and Web Hosting are not entitled to refund under any circumstances.
For physical products
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@omninovas.com and send your item to:
- 66 West Flagler Street, Suite 900, Miami, FL, 33130
- info@omninovas.com
- +1-786-607-2050
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to:
- 66 West Flagler Street, Suite 900, Miami, FL, 33130
- info@omninovas.com
- +1-786-607-2050
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at
for questions related to refunds and returns.
Claim?
To have your refund, follow the following steps:
You can claim your refund by:
i) Dialing our Number # (786) 607-2050
ii) Live Chat.
iii) Sending us an email
As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by ON Tech, the information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.